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Customer Service

We accept all cards through 

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Service Delivery

Premium

  • Support to the client and field teams during the provision of the work.​

  • Attention to extras, setbacks, or complaints.​

  • Record of interactions with the client during the provision of work.​

  • Satisfaction surveys after service.​

  • Work performance report, customer feedback and recommendations

  • Max: 10 devices and 100 calls/month

Super Premium

  • Coordination and scheduling of work orders on calendars shared with field teams.​

  • Preparation of field equipment routes.​

  • Detail of work orders on platforms shared with field teams.​

  • Support to the client and field teams during the provision of the work.​

  • Attention to extras, setbacks, or complaints.​

  • Record of interactions with the client during the provision of work.​

  • Satisfaction surveys after service.​

  • Work performance report, customer feedback and recommendations

  • Max: 10 teams and 100 calls/month

Reviews​

Premium

  • Contacts for satisfaction surveys and invitations to hire other services.​

  • Request for ratings and reviews on social media (reviews)​

  • Transfers of reviews on social networks or websites ​

  • Recording and analysis and presentation of the customer experience.​

  • Reports of results and recommendations​

  • Scope: 5-10 reviews per month

Super Premium

  • Contacts for satisfaction surveys and invitations to hire other services.​

  • Request for ratings and reviews on social media (reviews)​

  • Referral Request.​

  • Transfers of reviews on social networks or websites ​

  • Recording and analysis and presentation of the customer experience.​

  • Reports of results and recommendations​

  • Reach: 5-10 reviews, 3-5 referrals per month​

Invoicing​

Super Premium

  • Reception of finished work for the preparation of invoices.​

  • Preparation and sending of invoices​

  • Payment tracking and recording​

  • Payment Reminders​

  • Sending Statements​

  • Follow-up to current collections​

  • Collections & Payment Reports​

  • Maximum of 30 invoices per month​

  • Platform: Quickbooks/Zohobooks

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